Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ricky Day

Ricky Day

January 24, 2026

5  out of  5
rating by Ricky Day
"I have no problems up there at Garrettsville, Ohio really nice people they take care of me. They know me by name or most places do not. I really appreciate them so thank you very much and God bless everybody and State Farm."
We responded:
"We are so appreciative of your review Ricky, we appreciate you immensely!"
Profile photo of JC

JC

January 3, 2026

5  out of  5
rating by JC
"“How neighborly is this State Farm agent?” My phone died while on my way to a Facebook marketplace deal yesterday near their office, it was snowing and my old truck does not have a car charger; but like a good neighbor they were there and they let me come in to get warm while being kind enough to charge my phone so I could finish my Facebook deal and get back home.🤣 I also left with merch! A State Farm tote bag, mug, and football! Like a good neighbor, Shannan Jursa State Farm is there.🤣 ⭐️⭐️⭐️⭐️⭐️ -Best Neighbors Ever"
We responded:
"You are absolutely amazing! Thank you so much for taking the time to highlight us in this way. It is so very very appreciated!"
Profile photo of Tammy McGarry

Tammy McGarry

October 2, 2025

5  out of  5
rating by Tammy McGarry
"Shannan Jursa and here crew at STATE FARM are the best...kind, professional, more then helpful and always Answer their with a positive "How can we help" special thanks to Ranni for going over and above for me yesterday ."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Profile photo of Kathi Kovach

Kathi Kovach

August 21, 2025

5  out of  5
rating by Kathi Kovach
"I have been with State Farm for years. When I call Shannan I always get my questions answered. It this office group. Very helpful and nice on the phone."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Profile photo of Dorinda Sterpka

Dorinda Sterpka

August 17, 2025

5  out of  5
rating by Dorinda Sterpka
"Randi was very helpful and kind when we met with her to discuss switching our Auto and Mortgage insurance. We did indeed make the switch to State Farm and are very happy that we did. We are saving a lot of money. Randi was very good to work with. I highly recommend this State Farm insurance agency 😊"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Salena mae King

Salena mae King

August 7, 2025

5  out of  5
rating by Salena mae King
"I have Car Insurance and a Business policy. Shannan, Jeff and her team are professional, helpful and the amount that they do for the surrounding communities is incredible."
We responded:
"Thank you for the 5 starts Salena. We appreciate you and the review. It has always been a pleasure to work with you and your family."
Profile photo of Dawn Zavodny

Dawn Zavodny

July 1, 2025

5  out of  5
rating by Dawn Zavodny
"Everyone there is wonderful and very helpful . I’m happy to join the State Farm team Thanks Megan for your help and thanks to the rest of the team Shannon Jeff and Randy ."
We responded:
"Thank you so much Dawn! We appreciate you and are excited to be the good neighbor you expect and need."
Profile photo of Jenette Perme

Jenette Perme

June 13, 2025

5  out of  5
rating by Jenette Perme
"Thank you for always having amazing customer service!! They take care of everything for me including car, homeowners, renters ins!! Small town with a big heart!!!"
We responded:
"Thank you so much for the 5 stars Jenette. We pride ourselves in being your Good Neighbor."
Profile photo of Nicole Sweet

Nicole Sweet

May 16, 2025

5  out of  5
rating by Nicole Sweet
"Shannan is a gem for this community! She goes above and beyond Insurance to help. She truly cares and has a heart of gold. She runs her business as such too!"
We responded:
"Thank you Nicole, it’s super important that our community know we put them first. I appreciate you taking them time to share your perspective."
Profile photo of 33 Collectibles

33 Collectibles

May 16, 2025

1  out of  5
rating by 33 Collectibles
"Bad service! Unfriendly and not professional!! Tens minutes also you have all year to prepare. Sham on you for creating terrible environment."
We responded:
"Lets clarify that you are leaving this review because you are complaining about a Yard Sale and NOT the Agency. You showed up at least twenty-five BEFORE we opened to try and snag the good stuff for your resale business. Your Google handle gives you away. You complained because you drove over and hour and I wouldn't let you cherry pick for your profit before the first day even began. You are a wanna-be keyboard warrior who knows his only real power comes from leaving negative reviews when he doesn't get his way. I hope that anyone wanting to do business with you sees this review in your profile, because they'll see what a small and pathetic man you are to try and attack a business over an unrelated incident. Not to mention, trying to scam my community out of the good toys that should be going to OUR KIDS! Shame on you!"
Profile photo of Louis Colapietro II

Louis Colapietro II

April 6, 2025

5  out of  5
rating by Louis Colapietro II
"Excellent service, very helpful and answered all my questions. Highly recommend."
We responded:
"We’re truly grateful for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for you or your family, just let us know!"
Profile photo of PutGodFirst

PutGodFirst

March 27, 2025

5  out of  5
rating by PutGodFirst
"Shannan is very easy to work with and always very pleasant and so is her staff every time I call in and ask questions."
We responded:
"Thank you so much for your positive words! We love what we do and I’m glad it reflects onto to our clients."
Profile photo of Prashant Rajan

Prashant Rajan

February 18, 2025

5  out of  5
rating by Prashant Rajan
"Shannan was my agent for several years. She was excellent. Would highly recommend."
We responded:
"We’re honored by your positive feedback! It has always been a pleasure to work with you. If there is anything we can ever do for your insurance needs, just let us know!"
Profile photo of Joe Dietrich

Joe Dietrich

August 3, 2024

5  out of  5
rating by Joe Dietrich
"I am incredibly pleased with the service provided by Shannan at State Farm. She is consistently responsive and quick to assist with any questions or quotes I need. Her kindness and professionalism shine through in every interaction, making her a pleasure to work with. I highly recommend Shannan for anyone looking for a reliable and helpful insurance agent."
We responded:
"Joe, thank you so much for taking the time to share your experience with us. We appreciate you and strive to be accessible for our clients, there when they need us and not just 9-5."
Profile photo of Bob Armes

Bob Armes

February 24, 2024

5  out of  5
rating by Bob Armes
"Shannan is the best. Very professional and always there when you need her. Thanks for everything."
We responded:
"Thanks Bob. I’m glad I get to be a Good Neighbor neighbor to you and your family."
Profile photo of George DeWolfe

George DeWolfe

February 15, 2024

5  out of  5
rating by George DeWolfe
"Shannan Jursa has created an atmosphere in her office that is far above any other business. She has employed a staff that is knowledgeable, confident, customer service oriented, and most important, empathetic in any issue. We are 150 miles from her office, but we will continue our insurance needs thru Shannan and her staff. All of our needs are met immediately, as if we are their only clients this makes us feel like part of a family. This is the office that you want to handle your insurance needs. Ty'Shaun and Randi, thank you for what you do!!"
We responded:
"George, what a kind and thoughtful review. We try to be the Agent described with every interaction. Though we do not always succeed, when we do I am glad it’s noticed. We appreciate you!"
Profile photo of Terri Wright

Terri Wright

September 8, 2023

5  out of  5
rating by Terri Wright
"Shannan and her crew are awesome and I highly recommend them for all of your insurance needs. No matter what issues that arise for us concerning insurance, Shannon has always came thru for us. The office has actually gone above and beyond for our needs, every single time. The office recently reviewed our policy and saved us money on the policy. The staff is always kind and caring. Shannan Jursa insurance company is the best!"
We responded:
"Terri, thank you for the review and kind words. We appreciate you!"
Profile photo of K. J. Marie

K. J. Marie

September 8, 2023

5  out of  5
rating by K. J. Marie
"Looking for a reliable agent that isn’t going to give you a run around or suddenly increase your rates without warning? Shannan Jursa and her staff are perfect! No matter what, they have always spoken to me respectfully and quickly found resolutions and answers to any questions I’ve ever brought to them! Even when I was car shopping and asked them to give me quotes for at least six vehicles in one day😅 I live more than hour away from their office now, but I will forever keep Shannan as my agent instead of switching to someone local because of her and her staffs compassion and kindness! If I could give them ten stars, I would!"
We responded:
"Wow! I wish I had adequate words to say how much your words mean. Thank you for being you!"
Profile photo of Denise and Dave McCullough

Denise and Dave McCullough

August 8, 2023

5  out of  5
rating by Denise and Dave McCullough
"I have been with State Farm for approximately 30+ years. My parents had State Farm, so it was what you did when you were a young driver looking for insurance - go with who your parents have. I was with the same agent for years & years on the west side even though I moved to the east side. Sadly, my agent retired. A new agent came in, but I wasn't happy, so I changed to another agent and found myself still not happy. Since I found my forever home, I decided to go with Shannon since she was local. It just so happened that I found a precious gem. Shannon is a caring agent who looks out for her clients. She is personable and honest. What, an honest agent? Yes! I am happy I made the change. Even her staff is wonderful. I am blessed to have found my forever agent. Shannon don't go and retire on me! Haha!"
We responded:
"Denise, wow! You are so amazing to be so thoughtful in your review. I’m not going anywhere, I am way to young to retire! You are so amazing to work with and always a bright light in our days. Thank you for being you. <3"
Profile photo of Gorgeous Waters

Gorgeous Waters

August 4, 2023

5  out of  5
rating by Gorgeous Waters
"Ty’Shaun has been super amazing, any question that I had he answered all of them. He made me feel comfortable, he always provided great customer service. He's a great Insurance Agent, he's the very best."
We responded:
"Thank you so much for the 5 stars and wonderful words for Ty’Shaun. He is an amazing asset to our agency."
Profile photo of Anna Miller

Anna Miller

July 11, 2023

5  out of  5
rating by Anna Miller
"Shannon and her team are AMAZING!!! They go above and beyond to help you, they will answer you as quickly as possibly! They nice and friendly, have a fantastic customer service, so thankful to have found such a great team!!! Thank you to each and everyone of you that has gone above and beyond, your work and dedication is much appreciated"
We responded:
"Thank you so much for the 5 stars Anna! It’s our honor to be chosen to help protect you and be there when you need us."
Profile photo of Chess From330

Chess From330

June 28, 2023

5  out of  5
rating by Chess From330
"This is amazing agent very fast"
We responded:
"Thank you Chester, we’re happy to have been able to complete our promise to your mother. We will miss her dearly."
Profile photo of Jennifer Mannor

Jennifer Mannor

May 25, 2023

5  out of  5
rating by Jennifer Mannor
"Shannan and her team are FANTASTIC! They go above and beyond to help in ways you couldn't imagine was possible. If you like outstanding service with attention to detail and things explained in a way, you understand Shannan office is the place to be. To Shannan and her wonderful team, thank you for everything you have done for me and my family! All the hard work and dedication never go unnoticed."
We responded:
"Thank you Jennifer, it has been our honor to be the Agent of choice for your family. YOU are fantastic!"
Profile photo of Jeremy Lawless

Jeremy Lawless

February 21, 2023

5  out of  5
rating by Jeremy Lawless
"I have been with Progressive since I started driving in 2004. They recently raised my premium 36%. Jeff was able to get me a quote with the same levels of coverage/deductibles … for 15% less than my current premium. He also made the process quick and easy and I really appreciate that."
We responded:
"Thank you for the 5 stars! We are so glad we were able to save you your hard earned money and make it easy to switch."
Profile photo of Matthew Jordan

Matthew Jordan

January 18, 2023

5  out of  5
rating by Matthew Jordan
"Shannan and everyone in the building are fantastic. She went above and beyond to help my business out of a terrible experience we had with a different agent. She put in a lot of extra work go get our mess put to rights. I will be with Shannan for life. Highly recommend."
We responded:
"Thank you for the review Matt. We’re excited to continue working with you and your business for the foreseeable future!"